I’m determined to sort this out for you, @Monti1.
Thanks for sharing your concern in the Community. I know how important to finish our financial reporting on time. Let me provide a resolution so you can get back to your business.
As long as the third-party payroll processor can provide a flat file type such as Excel, CSV, or IIF, then you could import them to QuickBooks Desktop.
Since it started after updating the program, we can run the Repair tool to get this fixed. This can help eliminate common errors right away. Here’s how:
- Back up your company file, then restart your computer. This makes sure there are no programs that may affect the repair.
- Open the Windows Start menu, then select Control Panel.
- Click Programs and Features, then Uninstall a Program.
- Select QuickBooks from the list of Programs, then Uninstall/Change.
- Hit Continue, or Next.
- Select Repair, then Next.
- Press Finish. You may have to restart your computer to complete the repair.
After this process, try to import your payroll journal again. You can also utilize an Importer tool to upload the file. Just visit this website here to look for the app that works best for you.
If the issue persists, you can reach out to our Technical Support team. Once you’re connected, you can directly ask for a supervisor to assist you. However, I can’t guarantee that this representative is US-based since we don’t have specific contact information for them. Let me outlined the steps:
- Go to the Help menu.
- Select QuickBooks Desktop Help F1.
- Click Contact us.
You might want to see this article about importing or exporting data in QBDT. This reference provides ways to move the entries successfully.
Let me know how this goes so I can help you in another way. Additional details about it would be much appreciated. Always take care!
