Hello there, Amber15lynn.

Thanks for including screenshots along with the details. It seems like unusual behavior. Let's go ahead and resort to your customer balance. This helps you fix the incorrect balance showing on the lists. Here's how:
 

1. Go to the Edit menu and select Find.
2. Select the Advanced tab.
3. From the Filter list, select Name.
4. Click the Name drop-down arrow, then press Ctrl+L on your keyboard.
5. Select the Include Inactive checkbox. 
6. Select the Name drop-down arrow, then select Re-sort List.
7. Select OK.
8. Close and reopen your company file. This ensures to reflect the changes after resorting to your company file.

If the same thing happens, let's run the verify rebuild. This can help fix data-related issues on a company file. Here's how:

1. Go to the File menu.
2. Select Utilities.
3. Click Verify Data then select OK to close all windows.
4. Then, go back to the File menu.
5. Select Rebuild Data under Utilities.
6. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
7. Once the rebuild is done, click OK.

Also, you can check these articles to learn more about managing customer reports in QBDT:

• Customize reports in QuickBooks Desktop. 
• Create, access and modify memorized reports. 

Let me know how it goes. If there’s anything else you need, please comment below. Keep safe always.