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Replying to:
RenjolynC
QuickBooks Team

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Thanks for your reply, app-nomad-us.

 

I'll share some troubleshooting steps to verify if the issue has something to do with the cache on your browser. Let's start with opening your company in an incognito or private browser. This mode doesn't save any browsing history.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, open your invoice and try printing it. If it works, go back to your regular browser and clear its cache. Finally, restart your browser. You can also change to a different supported browser.  

 

If you're getting the same result, you can view this article for the other solutions: Resolve PDF printing issues.

 

Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. 

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