We want this fixed as much as you do, Mhovley. Let me route you to a different department.
I suggest reaching out to our customer care support so an agent can take a better look at this. They have more tools to investigate the issue further. Here's how:
- Click Help inside QuickBooks Online.
- Enter "I need a human" in the Type something field.
- Select I still need a human.
- Click Contact Us.
- Select either Start messaging or Get a callback.
Please take note of our support hours so you can get in touch with us.
You're always welcome to post in the Community if you have other concerns. Keep safe!
