I appreciate that you'd inquired about the update, @JennaM.
Thanks for sharing with us your interest and insights in this functionality. Our engineers were able to fix this months ago. I'll help you get this resolve at once in the Project Profit Margin calculation.
The cache files may have interrupted, which leads to why you're unable to get the desired results when it calculates the profit margin. In this case, let's isolate this by running QuickBooks Online on an incognito mode.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If this works, go back to your regular browser, then clear its cache. Alternatively, you can run QuickBooks with other supported browsers.
However, if the issue persists, I'd suggest contacting our Customer Support team to review this further. From there, you can submit a snippet to support this and get examined.
I've added other articles that you can check more about this feature:
Feel free to place a comment if you have more questions about QuickBooks. I'm always here to help. Keep safe, JennaM!
