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Replying to:
AldrinS
QuickBooks Team

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You've come to the right place, nabil1.

 

 I'm here to get this straightened out right away and make sure your invoices will print correctly.

 

I haven't received reports similar to this issue. When you encounter unexpected behaviors like this, I recommend accessing your account in a private browsing window to ensure there are no outdated files leading to this issue.

 

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

Once you've logged into your account, try to print your invoice again and check if the line items print in order. If it works, it would be a good idea to clear the cache of the browser you're using to make sure this doesn't happen again.

 

Cache is stored in order to speed up browser loading times, however, too much can accumulate and impact processes and cause this kind of behavior. The following article contains additional insight, as well as steps for the supported browsers: Delete or disable cache and temporary internet files in your web browser

 

Please don't hesitate to keep in touch with me if you need more help with your invoices, I'm determined to get this fixed for you. Thanks for coming to the Community, I'll be standing by for your response.

 

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