Thanks for getting back to us, @HollyJ.
You can use the Resolve Payment Difference as terminology when you contacted our support team. This way, they'll have an idea about your concern and look into this further.
Also, you'll have an option to request a callback and speak with a live representative. Just follow the steps below and they'll call you within 5 minutes after you've confirmed it.
- Go to the Help menu at the upper right.
- Select Contact Us.
- In What can we help you with? box enter Resolve Payment Difference.
- Click Let’s talk, then Get a callback.
- Type in your contact info.
- Select Confirm my call.
To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.
I'm also adding this article to further guide you in managing the growth of your business using QuickBooks: Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.
Please know that you're always welcome to comment below if you have other inquiries about managing a QuickBooks account. I'm just around to help. Take care always.
