Mark_R, thanks very much for your response. 

Unfortunately, we've already tried resolving this issue via QB's support chat, and it was one of the most frustrating customer service experiences we've ever had. My partner was on a 2-hr chat with one of your reps the other day who could not help her because he wasn't familiar with QB's Resolving Transactions feature and apparently neither was his supervisor. I've uploaded the transcript of that chat so you can see why we're very hesitant to go thru that process again because it was so time consuming and, ultimately, completely unhelpful.

Can get me in touch with someone at QB who's familiar enough with this feature to actually help us?