Hi @HollyJ,

Let me help you out with your concern about the Resolve difference feature in QuickBooks Online (QBO).

An alternative way I can suggest is to add this processing fee when you create an invoice. This way, you no longer need to resolve the difference later. 

You'll need to create an expense account and a service item to record the fees.

Create the expense account first:

1. Highlight the Accounting tab.
2. Select Chart of Accounts.
3. Press New.
4. Set the Account Type to Expenses, then set the Detail Type to Bank Charges. (You have the option to set the Detail Type to something else.)
5. Enter a name for this expense account.
6. Hit Save and Close.

Then, create the service item second:

1. Highlight the Sales tab.
2. Select Product and services.
3. Click New.
4. Choose Service.
5. Enter a name for the service.
6. Change the Income account drop-down menu to the expense account created above.
7. Hit Save and close.

You can then include this service item in your invoices. 

If you want to continue using the Resolve difference feature, I suggest you open your browser's private window. It isolates the cache, which is the common factor of a browser's unusual behavior. 

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser, then clear its cache. Otherwise, open an alternative browser that's available for you.

Check out this article: Categorize and match online bank transactions in QuickBooks Online. It has the steps on how you can add, match, and review bank transactions.

Let me know if you have other concerns with your online bank transactions in QBO. I'll handle them for you.