Thanks for getting back to us, @Yogi.
Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this behavior. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
- In QuickBooks, go to the Help menu at the top to get to the QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
I'm also adding this article that has a different QuickBooks Desktop troubleshooting tool: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Please let me know if you have any additional questions or concerns. I'm more than willing to help. Have a great day!
