Hi there, mrsjzed. Thanks for becoming part of the Community.
 

I'd be delighted to help check for updates about the investigation ticket AlexV had referenced. Our Product Investigations Team transferred it to a new case number, INV-52078. They've additionally posted an update.
 

After researching the issues with subscribers reporting that zero balances were displaying on their Excel reports, our team identified that the values are present on exported spreadsheets. If you're using Office 365, they recommend updating your Protected View settings. This can be accomplished by following the process outlined in Microsoft's What is Protected View? article.
 

If you continue encountering a zero balance on reports after updating your preferences, you'll want to get in touch with our Customer Care Team and reference the main case. They'll be able to pull up your account in a secure environment and conduct further research. Detailed steps for reaching them can be found in my colleague's post above.
 

I'll be here to help if there's any additional questions. Have a lovely day!