Let me help you, Guavaria.

The investigation case (INV-16307) added in the thread is closed already. I'd like to know more about this, though. What specific error did you encounter? It'll help me check if there are any open cases the same as yours.

In the meantime, you can check the list of articles or topics that may help you: QuickBooks Support.

You can get back to this thread with more information. We'll reply as soon as we can. Take care!