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I want to take care of this so you're able to create a new account in Chart of Accounts, GreenFarm.
Just in case you missed the steps above, here's how to add a new account in QuickBooks Online (QBO):
- In the left pane, click Accounting.
- Then Chart of Accounts.
- Click the New button.
- Fill in the necessary information.
- Hit Save and Close.
If you're still not seeing the option, we'll need to perform some basic troubleshooting steps to better isolate this.
Let's start by log into your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues.
Kindly use either of the following shortcut keys:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
Try adding a new account to see if it works. If it does, I recommend clearing your browsing history. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.
Here are some resources for more information about managing the Chart of Accounts in QBO:
I've also added our page about reports and accounting that I'm sure you'll find helpful. It contains related articles related to the accounting process and reports.
I'm just a post away if you have other questions or concerns. We're always here to lend a hand. Thanks for posting and I wish you have a lovely day ahead.