Hello anandshah!

I suggest reaching out to our Customer Support Team so they can further investigate why the customer's name isn't showing on invoices. 

The new "Help" menu interface: 

1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter "Invoice".
3. Select I still need a human, then proceed with Contact us.
4. Tap Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

1. Click the Help icon, then the Contact Us button.
2. Enter "Invoice" in the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

You'll want to check these articles for more info about invoices.

• Automate invoice reminders in QuickBooks Online
• Use automated sales tax on an invoice or sales receipt

Keep on posting if you need more help. Take care!