Thanks for the quick reply, @ChurchLady79.

I'll bestow some fundamental troubleshooting steps. So you're able to print the customer's statement in QuickBooks Desktop. 

But before that, make sure that the selected period in the statement page is the same on your transactions. That way, the donation statement will show up. 

Once confirmed and still getting the error message, let's run the verify and rebuild data in your account. 

Here's how: 

1. Go to the File menu, then choose Utilities. 
2. Click Verify data. 
3. Review any other problem. 

If there is another problem, go back to the File menu, choose Utilities, and tap Rebuild Data. For more details, check out this article: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, you can visit this article for additional troubleshooting procedures: Troubleshoot PDF and Print problems with QuickBooks Desktop.

Additionally, ensure that your QBDT is in the latest release and the box with a balance less than is not empty. You can put it at 0.00. Doing this will help you fix your statement based on release notes. 

Please browse these pages below about handling various reports, transactions, templates, and other topics. 

• Create custom email templates in QuickBooks Desktop
• Reports
• Sales and customer

You're always welcome to comment below if you have other questions about QuickBooks. I'll be here to help. Take care.