Hello there, HopeChurch,

A reports-only user can see all reports, except reports that show payroll or contact info. These users can’t access the audit log.

Let's let the user do basic troubleshooting to determine if this error is browser-related. Let's begin by letting them access QBO in a new incognito or private window of your browser.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once completed, they can log back into their account and check if they no longer see the payroll reports. If it's already gone, they can clear your browser's cache to optimize it. 

Here's an article to learn more about user-access: User roles and access rights in QuickBooks Online.

Don’t hesitate to get back on this thread if you need further assistance.