Hi there, ChurchLady79.

Thank you for stopping by the Community today. I'm happy to help get you in the right place. If the steps provided above by my colleagues don't seem to help you get to where you want to be, I would suggest reaching out to our support team. They have the tools at their disposal to look into your account with you in a private 1-on-1 setting in which they can determine the exact course of action to take. To reach them, follow these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

I'm also including a helpful article for you to check out down below:

• Create and send customer statements in QBO.

If there's anything else I can do to help, feel free to post here anytime and any day. Thanks for stopping by and I hope you have an excellent day.