Thanks for joining the thread and bringing this to our attention, @ChurchLady79.
Creating donor statements needs to have transactions under a specific donor. To isolate the issue, let's check if you've record invoices and payments for the donor.
Here's how:
- In the left menu, click Sales.
- Tap the Donors tab.
- Go to the Transaction List tab.
If there's a transaction, try to create statement again. Ensure to select the Transaction Statement as the Statement Type.
To know more about donor statements, see this article: How to create single or multiple transactions statements for donors.
Please let me know how things go on your end. I want to ensure this gets resolve for you. Have a great day.
