Hello @CindyPelletier,
You can remove the checkmark on your customer's profile so the name can be shown when searching it. Let me show you.
- Go to Sales.
- Select Customers.
- Find and open any of your customer's profile.
- Click Edit,
- Under Display name as, remove the checkmark.
- Click Save,
On top of that, here's an article you can read to learn more about how you can organize your customers' list: Add and manage customers in QuickBooks Online.
Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Year-end Checklist.
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.
