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This isn't the impression that I'd like you to have, tracey32.
I'll make sure that you search for your customer by address.
To successfully locate your customers, you'll want to make sure that the Address option has been selected. Here's how:
Follow these steps to add the Address column in the Customer Contact List Report:
Take a look at my screenshot below:
However, if you're still unable to search the address, I'd recommend performing the troubleshooting steps provided by my colleague, Alessandra_B. It could be that the stored cache in the browser is preventing the program from searching the data.
In addition, here's an article that you can read to help better manage your customer's information in QuickBooks Online:
Please don't hesitate to add a comment below if you have other concerns or questions. I'll always have your back.