This isn't the impression that I'd like you to have, tracey32.

I'll make sure that you search for your customer by address.

To successfully locate your customers, you'll want to make sure that the Address option has been selected. Here's how:

1. Select Sales from the sidebar menu.
2. Go to the Customers tab.
3. Click the Cog/Gear icon above the Action column.
4. Make sure to tick the Address checkbox.
5. Enter the customer's address in the search bar.

Follow these steps to add the Address column in the Customer Contact List Report:

1. Select Reports from the sidebar menu.
2. Under the Sales and customers section, choose Customer Contact.
3. Click the Cog icon, then add the Billing/Shipping Street, City State ZIP, and Country options
4. Press Ctrl + F for Windows or Command + F to bring up a search box.
5. Enter the customer's address in the Find field.

Take a look at my screenshot below:

However, if you're still unable to search the address, I'd recommend performing the troubleshooting steps provided by my colleague, Alessandra_B. It could be that the stored cache in the browser is preventing the program from searching the data.

In addition, here's an article that you can read to help better manage your customer's information in QuickBooks Online:

• Edit customer info
• Add and manage customers

Please don't hesitate to add a comment below if you have other concerns or questions. I'll always have your back.