I appreciate you performing the troubleshooting steps provided by my colleagues above to fix your issue, @sharilutz.
I've created an invoice on my sample file and send it to my email, and I was able to see the quantity and rate columns in the PDF file. Since your clients don't see the information on both columns, let's try to create an invoice in a test drive account and send it to your personal email. This way, we can verify if both columns are showing.
- Open this QuickBooks Online Test Drive - Intuit.
- Create an invoice, then send it to your personal email.
- Go to your email services and open the invoice PDF file.
- From there, verify if both columns are showing.
If it shows on the test drive account, I suggest contacting our QuickBooks Support Team. This way, they can further check the invoice template via screen-sharing. They can also create an investigation ticket if other users are experiencing the same.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.
You might want to check out this article to learn more about customizing sales forms in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.
