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I am having the same issue although I don't know when it started because it did not use to be this way. When I populate an invoice from time entries, I can see both the quantity (time) and rate, but on the invoice the client sees, both columns are blank. Only the manually entered line items - for example, application of a retainer, can be seen in the quantity and rate columns. I have cleared my browser cache and I have tried customizing invoices. The sample shows up fine but when I generate a real invoice, I have the same problem.