Hi, teri7.

This is not the service that we want you to encounter. Part of my job is to ensure we're able to assist our customers properly in a manner that your experience is marked as outstanding.

That being said, I'd like to look into this for you. Can you provide some specifics regarding the issue? I want to help and ensure that your questions are addressed accordingly.

In the meantime, let me share some resources that you can browse and use as a reference in managing and navigating around your QuickBooks account.

 Video Tutorials for QuickBooks Online - You can watch videos that can help you perform the most vital features of the program. 

Small Business Webinars and Trainings - Join our live QuickBooks webinars for more in-depth knowledge on how you can maximize the use of QuickBooks to manage your finances

The QuickBooks Blog - You can visit this page so you'd be updated on the latest product updates and feature releases.

I want to make sure I've got you covered. You can click the Reply button below to add some details. I'll keep an eye on your response. Have a good one.