It looks like you have to connect the bank account to Online Banking, Janimal.
Once it's connected, you can attach the statement manually. You can check the link added by CF11 at the top.
However, if you're still unable to view the feature, I suggest reaching out to our customer care support. A live agent can take a better look at this. Here's how:
- Click Help in your QuickBooks Accountant Online.
- Select Contact Us.
- Enter "Unable to attach bank statement" in the description field, then click Continue or Let's talk.
- Select Messaging.
Please be reminded of our support hours so you can get in touch with an agent.
Don't hesitate to visit the Community if you have other concerns. We're around 24/7 to help you. Take care!
