No worries, you are always welcome to post your concern in the Community post's thread, Posillipo.
When creating a recurring transaction, QuickBooks Online (QBO) automatically adds an instance of the transaction to your books. Where the System Administration event appears in the audit log. We can also view transaction changes in the audit history to trace who access the account in a Chrome browser in Bothel WA.
If the user's name is not reflected in the Audit logs, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and to investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Visit our Sales and customers page for more insights about managing the company's income and customers.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.
