Hi there, roarlandscaping, and Kristen_DBS.
Let's try a few steps so your customers will receive the invoices.
Firstly, have them check their junk or spam folder. It's possible that the invoice was sent to that location.
Secondly, if it's still missing, we'll have to configure your email set up. Let me guide you with these steps:
- From the Gear icon, select Account and settings.
- Go to the Company tab.
- Click the Contact info section.
- Clear the Company email address field and enter the desired address, even if it shows the correct one. Make sure not to use any extra characters or spaces before, within, or after the address, you enter.
- Click Save, and then Done.
Lastly, send yourself a test transaction. If you’re getting the same result, we'll have to use a different email address with a different domain.
If you want to let your customers pay the invoice online, you can send an online invoice. Here is a reference for more information: Take and process payments with QuickBooks Payments.
As always, if you have any additional questions, feel free to post here again. I'd be glad to answer them for you. Have a great day!
