Hi @Jennibrown,

I'll point you in the right direction for support with your query about payroll in QuickBooks Online (QBO).

At this point, I suggest you speak with our Technical Support team once again for assistance. I understand you've already contacted them before, but your specific issue requires a closer look, and they have the necessary tools for that. 

See this article for the steps: Contact Payroll Support. It includes their hours of operation so you can be sure a support representative is available when you call.

If you decide to pay your payroll taxes online, then open this article for the steps: Pay and file payroll taxes online. 

You can tell me if you have other questions by leaving a post below. I'll be sure to get back to you.