Hey there, @Amy B1. 

Thanks for joining in on this thread. It's my priority that you're able to get these items taken out of your inventory, so it's easy to keep track of your information. 

To give you the best solution to this problem, have you created an invoice from the sales order and successfully saved it? Once you've created an invoice from the sales order and it's saved, then the items will be taken out of your inventory. The items won't come out of your inventory until they are sold. If you've already done these steps and the issue is persisting, then please provide me with some screenshots and additional insight about this matter. 

In the meantime, you can review this guide about customer transaction workflows in your QuickBooks Desktop (QBDT) account. 

Let me know how it goes and if you have any other helpful information to give me. I want to make sure that you're able to get this resolved as soon as possible. I'm only a comment away if you need me. Have a good one!