This is not the service we want you to experience, @Squirrel grl.

I understand the importance of being able to send accurate sales forms to your customer. Currently, our Product Engineers are working on an on-going investigation to identify the root cause of this issue with your invoices and reminders. The troubleshooting steps that the support agent lets you perform is a way to determine whether you're one of the impacted customers. 

Since the Community page is a public forum, I'd recommend contacting our Technical Support team again. A specialist can access your account and add you directly to the affected user' list. Just provide your full name, updated email address, and this investigation number: INV-51047.

You can follow the steps shared by my colleague, @JasroV. Rest assured, once updates are available you'd be notified through an email. 

We thank you for your patience as we are working on resolving this issue. Feel free to get back to us here if you have other questions or concerns. The Community and I are always here to help.