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I can imagine the situation you’re in right now, @Squirrel grl.
I appreciate your loyalty to QuickBooks. Please know this isn’t what we want you to experience. Rest assured our engineering team is aware of this and is all hands to fix this as soon as possible.
In the meantime, I recommend contacting our Support team so you’ll be added to the list of affected users. This way, you’ll be notified through email once the issue is resolved. You can follow these steps below on how to reach out to them:
- Go to the (?) Help icon.
- Click the Talk to a human option (type it again if prompted).
- Select I still need a human.
- Click the Contact us link.
- Enter the details of your concern and proceed with Let's talk.
- Select either Send a message (if you preferred chat) or Get a callback.
You can also see this article for more details: QuickBooks Online Support.
Once the issue is fix, you might want to utilize this link that can guide you through the steps in receiving your customer payments seamlessly: Record invoice payments in QuickBooks Online.
Please bear with us as we’re working diligently to fix this. In case you have any other concerns or questions, you can always share them with me. I’ll be more than happy to assist you in any way I can. Take care, and keep safe!