Hi there, @mikeincairns. 

I can see you have duplicate posts for the same issue. Please check out the steps I shared in this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-see-this-article-on-cust.... 

Feel free to post your comment on the thread above link. I'd be here to help you with your next posts. Take care.