I reported this case to support two times.  Once last week and again today.  I have not received an official case number or email from the support team to document my calls.  Is there a priority level with QuickBooks support?  I'm somewhat familiar with Oracle, Salesforce, UKG, and Cornerstone and they all have a support structure that gives me a specific case number, level of priority and estimated resolution date.  I'm not receiving the same level of support from QuickBooks.  My patience is waning with each call from my customers about the early 'invoice reminder'.  Please understand my frustration.