Thanks for joining this thread, krys bods.

I can see that you're using a different region of QuickBooks Online. However, I've tried to replicate by typing in and the system automatically populates a list of taxes on the Banking page. See the attached screenshot below for your visual guide.

If you've already cleared the browser's cache and cookies, you can use other supported browsers to isolate the issue. You can refer to this link to know what computer and browser you need: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

If the same issue persists, I recommend contacting our QuickBooks Online Support Team. This way, they can create a case and send it to our Product Team for further investigation.

Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Keep me posted if there's anything else you need by commenting below. I'll be around to help you.