Hi there @jennifferZ,

It can be frustrating when functions stop working. I’m here to get you back up and running. Can you open your QBO account in a private window, and see if the customization is working there?

Private browser window keyboard shortcuts:

Chrome: Ctrl+Shift+N

Internet Explorer: Ctrl+Shift+P

Firefox: Ctrl+Shift+P

Safari: Command+Shift+N

If that works, you will want to clear the cache and cookies in your regular browser: Clear cache and cookies

That should clear things up! I’d love to hear how it goes. Drop a comment and let me know.