Hi, @userjphillips.

I appreciate you for doing the primary troubleshooting steps presented by my colleague above to isolate the problem. 

Let's delete and recreate the customer's transaction as an alternative. This way, you can identify if there's something wrong with the transaction. 

Here's how:

1. Choose the Projects tab on the left side.
2. Click the customer's name, then pick the Transaction menu.  
3. Choose Expense and Date in the Filter drop-down arrow. 
4. Hit the data, then tap the More button. 
5. Elect Delete. 

However, if that expense is linked to an invoice, I'd suggest deleting the invoice first, then follow the steps above. 

If the issue persists, I'd recommend communicating with our Customer Care Team. They have tools to take a look at your account in a safe environment and provide other troubleshooting actions. 

Here's how: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box and hit Let's talk. 
3. Choose either Get a call or Start a chat. 

     4. Complete the needed information, then submit the request. 

Please call our support with the business hours to guarantee we address your concern immediately. 

Please browse through these articles below. These links contain steps about how to calculate profits, cost by project, and other relevant topics: 

• Track income, costs, and profitability by project
• Projects FAQ

Let me know how the call goes or if you have additional concerns. I'm well delighted to help you. Keep safe!