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Thanks for alerting us, @graham-hogg.
I have a way here that can help resolve your concern.
You can delete and recreate your customized invoice template in QuickBooks Online. Then use it for a test. This way, we can check if it’s still sending with an incorrect amount.
Here are the steps to delete a template in the system:
- Go to the Gear icon.
- Select Custom form styles under Your Company.
- Click the Drop-down arrow next to Edit.
- Select Delete.
- Click Yes, delete this style to confirm.
Please ensure also that you have updated Adobe reader to enhance security and stability improvements.
If the issue persists, I recommend contacting our Technical Support team to investigate it further. With the help of their tools, they can easily determine the main cause and a fix to keep the details on transactions correct.
In case you have other concerns besides the customized invoices, feel free to comment below. We’ll be here to help anytime. Keep safe.