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Hi there, @mick_indy. Thanks for explaining your issue in such great detail.
I've check this issue that you're having about the sales tax category and this is a known issue that our team is currently working on. Rest assured that our engineers are currently working on an immediate fix.
I encourage you to reach out to our Customer Care Team This way, you'll be added to the list of affected users and get notified of the latest updates and progress of the investigation through email. Just provide this investigation number INV-52368 to the representative.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
Additionally, you can check out the article about sales tax in QuickBooks Online for more in-depth information.
Keep us posted if you have other concerns, @mick_indy. We're always here to help. Have a great day!