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Pabz_L
QuickBooks Team

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I appreciate you for bringing this issue to our attention. Let me help you fix this issue, @dprice-xix-gmail.

 

To start, did you receive an error code when sending an invoice? When using a mobile application, you’ll need to make sure you have the updated version so you won’t receive errors when sending invoices. 

 

I also recommend logging in to your QuickBooks Online account on a browser. This way, it will help us identify if it is a mobile app issue.  

 

 If it works on a browser, here are a few troubleshooting steps to get this working on your mobile app.

 

  • Restart your phone and launch again the app.
  • Update your phone's operating system.
  • Uninstall/Reinstall the app.

 

Let me know how this goes so we can further assist you. Thanks!

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