Hello Ashleigh 1,

It seems like you have not understood what I am asking for. Doing as you suggest simply shows the open balance per transaction - i.e. how much of an invoice is unpaid etc.... That is not what is being asked for here. 

To get to the correct balance on the account, the first line of the report needs to show the account balance brought forward at the start of the reporting period. All the report is doing at the moment is showing a running total of the transactions for the selected period. 

On your second point, I am not seeing how showing the double-entry book-keeping in this report is either relevant or helpful. I am running a report for the customer. Showing the credit on the customers debtors balance when they make a payment is fine..... showing the corresponding debit to the bank account isn't ..... its gone to the bank account and not to the customer account so is not relevant here - therefore it should not show. The fact that the report shows no net change to the customer balance as a result of a payment just emphasises my point. 

This report therefore does not provide an analysis of a customer's account transactions in a way that the average accountant would understand  ......