Hello, Maria.
I'll share some information to help you in resolving the discrepancy.
To have the most recent and accurate unrealized gain or loss amounts, please make sure to revalue your foreign currencies before running your reports.
The amount is determined using historical and current rates since QuickBooks unable to forecast exchange rates. Due to this, revaluing foreign currencies is required because the Trial Balance will show the unrevalued amount while the balance sheet shows the current value.
There may be a difference on your Trial balance because you may have created journal entries (JE) in either Euro or UK Pound. JE transactions are unaffected by revaluation, so please be aware that this may affect the amount shown on the reports.
I advise contacting our QuickBooks Online Support if there are no journal entries and the dates match when you run the reports. They can access your account and share a screen with you to further investigate the cause of it. You can either call the number provided by my colleague Ashleigh1 or follow the steps below to reach them.
Here's how:
- Sign in to QuickBooks Online.
- Select Help (?) at the top right.
- Enter the subject you need assistance.
- Go to Search and click Contact Us to reach out to our support team.
- Choose Start a Message.
Live chat is available Mon-Fri, 8 AM - 10 PM and Sat-Sun 8 AM to 6 PM.
In addition, I've included the following article to help you if you want to control the data that appears on your reports: Customise reports in QuickBooks Online.
You're always welcome to post again if you need anything else. We're available to help you 24/7.
