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Everything you need to know about connecting your bank and credit cards in QuickBooks Online

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Replying to:
usernestor-ale
Level 2

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hi GlinetteC

Not a cache problem, see screenshot here: https://prnt.sc/yuh904

 

Ive tried with different browsers too (Firefox, Brave, Chrome, Edge)

 

Also, this is not a new problem, last year I contacted support about the same issue and no solution was given, I though that after several months it will be corrected by now, but sadly is not the case.

 

I know this is a bug, but maybe do you have a temporary workaround? maybe another report where I can get something similar to the bank register/history but including the classes? We need this for analysis and reporting outside QB using excel, for our Management.

 

Some more information:

- The CLASS column is also empty when exporting to excel or pdf

- If you click the transaction details, the CLASS field is correctly populated in all cases (we made it mandatory to register the CLASS)

 

Thanks

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