I have now been using Quickbooks Online Plus for ten months and have contacted technical support a handful of times but have not come across anyone yet who knows what I'm talking about. It's a total waste of time. On a few occasions I've been on the phone for at least an hour trying to explain my issue to people who have no accounts knowledge never mind any clue how to sort out the problems I've encountered. I've become used to the software and have worked through these issues without support, thankfully (I've been using accounts software for many years). Quickbooks technical support is dire, to say the least. I feel sorry for people who genuinely need help because they won't find it in 'technical support' - a misnomer if I ever heard one!