Hi carolann_c, 

Thanks for getting back to us on this thread. While we're certainly not trained professionals, all of our agents undergo regular up training with the product so that we can understand the terminology and features, in order to support the best we can. 

Regarding the figures in your VAT control account, have you previously filed a return within QuickBooks or will this be your first return using the software? 

Have you entered any transactions such as a journal entry that is posting directly to the VAT control account? 

Thanks :smiling_face_with_smiling_eyes: