I wouldn't give the name of the person I've just contacted because her inability to address my problem is not her fault - it's the fault of Quickbooks. How can you expect someone with zero accounts knowledge to recognise and understand any issues we might have? Not only that, this is roughly the sixth time I've had to contact technical support in the six months I've been working with it and not one advisor has been able to answer my query or deal with it effectively.

I needed to know why the figure on the VAT control account at the end of a reporting period doesn't match the due figure on the VAT return and she didn't understand what a balance sheet is, never mind how to resolve my problem of a reporting difference.

Total waste of time calling support. Looking for support locally now and just hope I can find someone.