Welcome to the thread, Daniel12m. Thanks for bringing this to our attention.
When QuickBooks Online app is encountering performance issues, it can be resolved by resetting the app data to clear the cache and refresh it into its default state.
To do this task, here's what you'll need to do:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
If the issue persists, I'd suggest uninstalling and reinstalling the QuickBooks app to get this fixed. You can check this article for more guidance: QuickBooks App for Windows and Mac: General support.
If you have any other questions about running reports, you're always welcome to come back again by commenting below. I'm here for you. Take care.
