You can contact our Live Support team regarding the issue with the Taxable column in the Audit History of your account, Nadia.
Since some of your bill transactions are appearing as "No" in the Taxable column, even though they should be taxable, we recommend reaching out to our Live Support team. They can access your account securely, thoroughly investigate the issue, and help identify and resolve the root cause.
Here's how to reach them:
- Navigate to the Help (?) icon, then select the Search tab.
- Enter a brief description of your concern in the Search field.
- Click on Contact Us.
- Choose between Chat or Callback to connect with our live support representative.
To ensure you receive timely assistance, I recommend checking their support hours before reaching out.
If you have other questions, feel free to add a reply below.
