Hi bankableassitance, 

Allow me to chime in with some additional resources. 

If you're using QuickBooks Self-Employed, I recommend getting in touch with their designated support team directly. The Self-Employed agents are specifically trained in this version of the QuickBooks program, and I'm confident they'll be able to get you back on the right track.

This team also has access to specific tools that give them information about your account, just in case there's anything notable to share from the back-end data.

To reach them, simply fill out the email form found here: https://help.quickbooks.intuit.com/en_CA/contact. Make sure to select QuickBooks Self-Employed from the product menu. After filling it out, an agent will be in touch with you within 1 business day to work with you one-on-one to get this resolved. 

I hope this helps. Perhaps other Self-Employed users will participate to this thread with helpful tips, too. 

Take care and have a great day!