Hello Johnny. Thanks for chiming in on this thread. I'd like to make sure you get the support you need with this. In order to get to the bottom of this ASAP, I recommend contacting our support team using the details below: 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 

One of our representatives will be happy to take closer look at your account and assist you further. Feel free to ask other questions. I'm here to help.