Interesting.  The other thread appears to be shut down. Gone.  Any reference I have to it and searching for it, results in a screen that says "Something is not working."  Looks like Intuit doesn't want everyone to know about how I called them out on how difficult it can be to reach support, or the fact that the system is designed this way.  

Unfortunate, as there was an interesting conversation going on and one of the Intuit staff was actually very proactive in the thread - genuinely trying to help.