Thank you for bringing this matter to our attention, cynthia. Let's work together to navigate this situation, identify the root cause of the ongoing discrepancy to ensure the checking account is accurately reconciled.
The possible reason your balance is off by the same amount as the deleted credit card transaction is likely due to an accounting discrepancies. Specifically, you may have inadvertently recorded the credit card expense in your Checking account. Thus, deleting the transactions has caused the balance to be off, which affects the previous reconciliations or created imbalances in the accounting system.
In this case, you'll need to adjust all affected reconciliations or undo your client's reconciliations, working backwards from the most recent period to the point where the discrepancy originated or where the deleted transaction was initially reconciled. I'll guide you to the process:
- Sign in to QuickBooks Online Accountant.
- Find and open your customer's QuickBooks Online company.
- Then, go to the Transactions and hit Reconcile.
- Choose History by account.
- Select the account you want to reconcile and date range from the dropdowns.
- Find the reconciliation on the list.
- Select View report to open the Reconciliation report.
- Review any discrepancies and changes your client wants to make.
- When you’re ready, select the dropdown menu in the Action column, and then click Undo.
- Hit Yes and then Undo to confirm.
Repeat the same process until you reach the certain period where the deleted transaction was initially reconciled. After that, you'll need to reconcile your client's Checking account moving forward. Start from the period of the original discrepancy and systematically work through each subsequent reconciliation period.
Thank you for your commitment to ensuring the accuracy of your client's financial records, cynthia. Your attention to detail in identifying and resolving this issue demonstrates your dedication to providing high-quality accounting services. If you have additional questions, please don't hesitate to share them in the comment section below. Maintaining accurate financial records is a critical part of your role, and it's important to address these issues thoroughly.
